I dunno what it is man, but you figure someone like me who works in the IT field would be able to communicate in a way that makes sense to tech support people.
Me: "Hey, I can't get the live site to show changes immediately, are you guys posting from a stage to the live site?"
IT chick: "Uhh... yeah we're posting everything to stage.{redacted}.com/{redacted}.com/"
Me: "Okay, I'm doing that and it's showing an error. I assume it's because there's no .htaccess file in the redirect, so I tried index.php at the end, no dice."
IT chick: "Oh.. did you try a trailing slash?"
Me: "You mean ... like stage.{redacted}.com/{redacted}.com/?"
IT chick: "Yeah, the one I already gave you."
Me: "Yeah, I did, and it didn't work. That's why I tried to add the path to the index file."
IT chick: "Yeah, then you need to try to put it to index. whatever your file extension is."
Me: "... you mean like .php?"
IT chick: "yeah"
Me: "are you actually reading my previous messages?"
IT chick: "oh... okay yeah. Well try index.html."
Me: "... this is a completely dynamic site, we're not using any .html files."
IT chick : "oh. Okay well I dunno try again in about fifteen minutes."
I've been calling every fifteen minutes for the last four hours, and she's not answering. I might actually track this chick down and strangle her with a phone cord.